Our Service Center is another example of how Advantage Orlando is striving to provide in-resort assistance unparalleled within the industry. The most important goal is that your guest has a trouble-free vacation. Therefore, we are to assist on a face-to-face basis, acting as a direct point of contact, attending to any guests needs quickly and efficiently.

The Service Center is where all Orlando Villa guests Check-in and register for their accommodation when vacationing in the Walt Disney World area. Guests are provided with a Welcome Pack containing general information pertaining to their accommodation along with driving directions (Key or Lock Box Code) to their villa, and 24-hour contact information. Villa check in times are 4:00pm, and villa check out times are 10:00am.

Open seven days a week from 9:00 am to 7:00 pm. and with a professional & knowledgeable staff members on call after business hours to assist guests in any way. The Service Center is located in the lobby of Advantage Vacation Homes in Kissimmee.

Please note the Center is set back from the road. If you arrive within the office hours you will be requested to register for your property. You will be given the keys or entry code to your property along with onward directions. (within 20 minutes of the center). If you arrive outside office hours, you will find a lockbox located on the wall. In accordance with Florida State Law you will be required to register for the property the following day. In your pack you will receive general information about your property, please read all the information as it also contains details of how to contact a member of local staff should you have any enquires or emergencies.

We are here to ensure you have a trouble-free vacation here in Florida. If you have any problems and are unable to locate your welcome pack in the lock box please call us toll-free on 1-888-227-7412.